FAQ

FAQ

Frequently Asked Questions

YES, but the instant offer you will get is a "ballpark" offer estimate based on our extensive buying experience and current market valuations on your specific vehicle. We're actually pretty good at it and in most cases it will stand up. However, keep in mind that we haven't actually seen your vehicle yet.

If you like it and are ready to move forward just hit the "Let's Do It" button and one of our specialists will get with you to verify the condition of your vehicle. We will probably ask you to send us some photos of your vehicle at this point. Please be honest about the condition or any problems with your vehicle.

Then, the instant offer will either be confirmed, or adjusted up or down in accordance with its condition. Yes, the offer can go up if your vehicle is in exceptional condition for its age.

YES, in most cases. However, it has to be from an official Carmax written offer from an actual Carmax location. We can't guarantee matching on an offer from their website. So, take your car to a Carmax location and get an official offer and send us an image of it. Then contact us with your offer number from our online system and we'll have one of our specialist review it and contact you. Once we make a deal, we'll arrange for a final inspection, pick it up and compensate you.

YES, give us your dealership's contact information, including the salesperson and we will work with them to pay them for your trade as your down payment.

YES, we are in the business of buying vehicles so if you don't agree with our system's instant valuation, take it to the next step and our specialists can work with you to better evaluate the value of your vehicle. Can my instant purchase offer actually go UP?

YES, we want to buy the highest quality vehicles available, so your initial offer can go up through our review process. If we find your vehicle is in spectacular condition for its age, we may well increase our instant "ballpark" offer. Therefore, if your vehicle is in great condition and you think it's worth more, we highly recommend you move forward with the initial offer and if you can demonstrate that the car is in exceptional shape we may well increase that offer for what we consider great vehicles.

NO. Salvage vehicles valuations are much more subjective since they are highly dependent on the quality of the repairs or rebuild. This is very difficult to evaluate without putting hands on the vehicle, so we just can't rely on our system to make a fair and equitable offer. We recommend that you either sell it directly to a private party or take it to a dealer that can do a full elevated inspection.

YES, while our focus is on buying quality vehicles, we understand that quality vehicles get caught in hail storms or suffer minor dings and dents through their lifetime. If it is something we can repair within reason we will still purchase the vehicle. However, our system will deduct a the value from your instant offer. In these cases, it's important that you follow up with the next step and send us some photos so we can better evaluate its condition and finalize your offer.

To finalize your instant offer one of our specialists will work with you to obtain photos and better evaluate it's condition and any problems. The vehicle pick-up driver will perform a final on-site inspection to verify that its condition is as described. Therefore, it's important to be honest and upfront about any potential issues to avoid problems at time of pick-up. Once the vehicle condition is verified, you will be presented with a check for the agreed amount.

YES, we will work with your lien holder to pay them off directly as part of your sale. In this case, the balanced owed on your vehicle will be paid to the lien holder and the remainder will go to you.

If you are "upside down" or in a negative equity position meaning you owe more on the vehicle than it's worth, we may still be able to purchase the vehicle. However, in that case you have to reimburse us for the difference between our purchase offer and the actual debt on the vehicle.

We sell or auction them to dealers across the country to geographically distribute vehicles to areas where they are in most demand. Market values vary across the country according to supply and demand. We move specific vehicle supply to areas with greater demand. Therefore, we make our money by relocating vehicles to areas where we can sell them for more than we pay.

We need vehicles, so we want to finish the transaction as badly as you do. We will get you a check upon pick-up of your vehicle.

Our vehicle acquisition specialist can work with you in the process of obtaining a lawful title.

YES, our specialists will work with you to obtain the proper signatures to transfer the title.

YES, but the instant offer you will get is a "ballpark" offer estimate based on our extensive buying experience and current market valuations on your specific vehicle. We're actually pretty good at it and in most cases it will stand up. However, keep in mind that we haven't actually seen your vehicle yet.

If you like it and are ready to move forward just hit the "Let's Do It" button and one of our specialists will get with you to verify the condition of your vehicle. We will probably ask you to send us some photos of your vehicle at this point. Please be honest about the condition or any problems with your vehicle.

Then, the instant offer will either be confirmed, or adjusted up or down in accordance with its condition. Yes, the offer can go up if your vehicle is in exceptional condition for its age.

YES, in most cases. However, it has to be from an official Carmax written offer from an actual Carmax location. We can't guarantee matching on an offer from their website. So, take your car to a Carmax location and get an official offer and send us an image of it. Then contact us with your offer number from our online system and we'll have one of our specialist review it and contact you. Once we make a deal, we'll arrange for a final inspection, pick it up and compensate you.

YES, give us your dealership's contact information, including the salesperson and we will work with them to pay them for your trade as your down payment.

YES, we are in the business of buying vehicles so if you don't agree with our system's instant valuation, take it to the next step and our specialists can work with you to better evaluate the value of your vehicle. Can my instant purchase offer actually go UP?

YES, we want to buy the highest quality vehicles available, so your initial offer can go up through our review process. If we find your vehicle is in spectacular condition for its age, we may well increase our instant "ballpark" offer. Therefore, if your vehicle is in great condition and you think it's worth more, we highly recommend you move forward with the initial offer and if you can demonstrate that the car is in exceptional shape we may well increase that offer for what we consider great vehicles.

NO. Salvage vehicles valuations are much more subjective since they are highly dependent on the quality of the repairs or rebuild. This is very difficult to evaluate without putting hands on the vehicle, so we just can't rely on our system to make a fair and equitable offer. We recommend that you either sell it directly to a private party or take it to a dealer that can do a full elevated inspection.

YES, while our focus is on buying quality vehicles, we understand that quality vehicles get caught in hail storms or suffer minor dings and dents through their lifetime. If it is something we can repair within reason we will still purchase the vehicle. However, our system will deduct a the value from your instant offer. In these cases, it's important that you follow up with the next step and send us some photos so we can better evaluate its condition and finalize your offer.

To finalize your instant offer one of our specialists will work with you to obtain photos and better evaluate it's condition and any problems. The vehicle pick-up driver will perform a final on-site inspection to verify that its condition is as described. Therefore, it's important to be honest and upfront about any potential issues to avoid problems at time of pick-up. Once the vehicle condition is verified, you will be presented with a check for the agreed amount.

YES, we will work with your lien holder to pay them off directly as part of your sale. In this case, the balanced owed on your vehicle will be paid to the lien holder and the remainder will go to you.

If you are "upside down" or in a negative equity position meaning you owe more on the vehicle than it's worth, we may still be able to purchase the vehicle. However, in that case you have to reimburse us for the difference between our purchase offer and the actual debt on the vehicle.

We sell or auction them to dealers across the country to geographically distribute vehicles to areas where they are in most demand. Market values vary across the country according to supply and demand. We move specific vehicle supply to areas with greater demand. Therefore, we make our money by relocating vehicles to areas where we can sell them for more than we pay.

We need vehicles, so we want to finish the transaction as badly as you do. We will get you a check upon pick-up of your vehicle.

Our vehicle acquisition specialist can work with you in the process of obtaining a lawful title.

YES, our specialists will work with you to obtain the proper signatures to transfer the title.